Out-of-State Student Complaints

Online Student Complaint Procedure for Out-of-State Students

Step 1: Out-of-state online students enrolled in Oakland University online courses or degree programs should attempt to resolve any issues or complaints directly with Oakland University. The process for filing a complaint can be found in the Student Code of Conduct. Please try to follow all possible avenues within Oakland University to resolve a complaint before going outside of the university.

Step 2: If an issue cannot be resolved internally, you may file a complaint with the Michigan Portal Agency, Michigan Dept. of Labor and Economic Opportunity. Contact information is also found in the state information below.

Step 3: If an issue cannot be resolved with the Michigan Portal Agency then you may file a complaint with your state portal agency, listed below your state on the list below. State Portal Agency contact can also be found on the NC-SARA website.

Alaska

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Alaska Commission on Postsecondary Education
http://acpe.alaska.gov/ConsumerProtection

American Samoa

The American Samoa Department of Legal Affairs
http://www.americansamoa.gov/department-of-legal-affairs-ag

Arizona

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Arizona SARA Council
http://azsara.arizona.edu/complaints

Arkansas

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Arkansas Department of Higher Education
http://www.adhe.edu/institutions/academic-affairs/sara

California

California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
833-942-1120
http://www.dca.ca.gov/consumers/complaints/oos_students.shtml

Colorado

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Colorado Department of Higher Education
http://cdhe.colorado.gov/students/how-do-i/file-a-student-complaint

Connecticut

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Connecticut Office of Higher Education
http://www.ctohe.org/SARA/Default.shtml

Delaware

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Delaware Department of Higher Education
http://www.doe.k12.de.us/Page/2911

District of Columbia

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Higher Education Licensure Commission
http://helc.osse.dc.gov/topic/helcadmin/community-stakeholders/public-complaints

Federated States of Micronesia

FSM Higher Education Agency
College of Micronesia-FSM
P.O. Box 159
Kolonia Pohnpei, FM 96941
Phone: 691-320-2480

Florida

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Commission for Independent Education
http://www.fldoe.org/policy/cie/

Georgia

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Georgia Nonpublic Post secondary Education Commission
http://gnpec.georgia.gov/state-authorization-reciprocity-agreement-sara/

Guam

Office of the Attorney General
http://www.guamag.org/

Hawaii

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Hawaii Postsecondary Education Authorization Program
http://cca.hawaii.gov/hpeap/sara/

Idaho

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Idaho State Board of Education
http://boardofed.idaho.gov/

Illinois

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Illinois Board of Higher Education
http://www.ibhe.org/

Indiana

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Indiana Commission for Higher Edcuation/ Indiana Board for Proprietary Education
http://www.in.gov/bpe

Iowa

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Iowa College Aid
http://iowacollegeaid.gov/

Kansas

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Kansas Board of Regents
http://www.kansasregents.org/

Kentucky

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Kentucky Council on Postsecondary Education
http://cpe.ky.gov/

Louisiana

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Louisiana Board of Regents
http://www.laregents.edu/regents/

Maine

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Maine Department of Higher Education
http://www.maine.gov/doe/learning/highered/sara

Maryland

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Maryland Higher Education Commission
http://mhec.maryland.gov/institutions_training/Pages/acadaff/sara.aspx

Massachusetts

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Massachusetts Department of Higher Education
http://www.mass.edu/

Minnesota

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Minnesota Office of Higher Education
http://www.ohe.state.mn.us/

Mississippi

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Mississippi Commission on College Accreditation
http://www.mississippi.edu/mcca/sara.asp

Missouri

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Missouri Department of Higher Education and Workforce Development
http://dhewd.mo.gov/

Montana

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Montana University System
http://mus.edu/

Nebraska

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Nebraska Coordinating Commission for Postsecondary Education
http://ccpe.nebraska.gov/

Nevada

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Nevada System of Higher Education
http://nshe.nevada.edu/administration/academics-student-affairs/sara/

New Hampshire

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

New Hampshire Department of Education
http://www.education.nh.gov/

New Jersey

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

New Jersey Office of the Secretary of Higher Education
http://www.nj.gov/highereducation/

New Mexico

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

New Mexico Higher Education Department
http://hed.nm.gov/

New York

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

New York State Education Department
http://www.nysed.gov/

North Carolina

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

North Carolina State Education Assistance Authority
http://www.saranc.org/

North Dakota

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

North Dakota University System
http://ndus.edu/

Northern Mariana Islands

State Higher Education Agency, Northern Marianas College
http://www.cnmioag.org/about-us/

Ohio

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Ohio Department of Higher Education
http://highered.ohio.gov/

Oklahoma

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Oklahoma State Regents for Higher Education
http://www.okhighered.org/admin-fac/sara/

Oregon

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Oregon Higher Education Coordinating Commission
http://www.oregon.gov/highered/Pages/index.aspx

Pennsylvania

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Pennsylvania Division of Higher Education, Access, and Equity
http://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/State-Authorization-Reciprocity-Agreement-(SARA).aspx

Puerto Rico

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Puerto Rico State Department - Education Department
http://agencias.pr.gov/agencias/cepr/inicio/Pages/default.aspx

Republic of the Marshall Islands

Republic of the Marshall Islands
Ministry of Education
P.O. Box 3
Majuro, MH 96960
Phone: 692.625.5261

Office of the Attorney General
P.O. Box 890
Majuro, Republic of the Marshall Islands 96960
Tel: (692) 625-3244/8245
Fax: (692) 625-5218

Republic of Palau

Republic of Palau National Government
Ministry of Education
PO BOX 6051 Koror, Palau 96940
Phone: 680.767.2403

Ministry of Justice of Palau
Office of the Attorney General
P.O. Box 1365
Koror, Palau 96940
Tel. (680)488-2481
Email: [email protected]

Rhode Island

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Rhode Island Office of the Postsecondary Commissioner
http://riopc.edu/

South Carolina

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

South Carolina Commission on Higher Education
http://www.che.sc.gov/

South Dakota

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

South Dakota Board of Regents
http://www.sdbor.edu/Pages/default.aspx

Tennessee

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Tennessee Higher Education Commission
http://www.tn.gov/thec.html

Texas

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Texas Higher Education Coordinating Board
http://www.highered.texas.gov/

U.S. Virgin Islands

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

The Virgin Islands Department of Education
http://vide.vi/

Utah

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Utah System of Higher Education - Board of Regents Building, The Gateway
http://ushe.edu/sara

Vermont

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Vermont Agency of Education
http://education.vermont.gov/

Virginia

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

State Council of Higher Education for Virginia
http://www.schev.edu/institutions/virginia-sara

Washington

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Washington Student Achievement Council
http://wsac.wa.gov/a

West Virginia

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

West Virginia Higher Education Policy Commission
http://www.wvhepc.edu/inside-the-commission/special-initiatives/state-authorization-reciprocity-agreement-sara/

Wisconsin

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

University of Wisconsin System Administration, Office of Compliance & Integrity
http://www.heab.state.wi.us/dlab/

Wyoming

Michigan Dept. of Labor and Economic Opportunity
http://www.michigan.gov/leo/bureaus-agencies/wd/pss

Wyoming Community College Commission
http://communitycolleges.wy.edu/

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